Return & Refund Policy

At Velvet Crown Beauty, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• Item must be unused and in its original condition.
• Item must be in the original packaging.
• Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or damaged after delivery unless they arrived defective.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the product
• Photos of the shipping package (if applicable)

We will gladly replace the item or issue a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the product was defective or we shipped the wrong item.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@velvetcrownbeauty.com